FAQ

How to Uninstall KeyHydra ?

KeyHydra can be uninstalled from Windows Command Pannel or Windows Settings Apps.
 

However Sometimes, the KeyHydra support team could ask you to manually uninstall KeyHydra.
 

Here are the steps For a Manual Uninstallation [Please do it all, keyhydra is a complex peace of software it is installed in lot of places :

  1. Backup your keyhydra profile and keyhydra shortcut  use the luggage icon for that

  2. Uninstall keyhydra from windows command panel or settingsà apps for windows 10.

  3. Than go here and delete all keyhydra stuffs remaining and or Hydra C:\Program Files\Autodesk\3ds Max 2021\Plugins

  4. Same here C:\Users\Massimo\AppData\Local\Autodesk\3dsMax\2021 – 64bit\ENU\usermacros [replace my user name by your]

  5. Same here C:\Users\Massimo\AppData\Local\Autodesk\3dsMax\2021 – 64bit\ENU\plugcfg_ln

  6. Delete everything here C:\Users\Massimo\AppData\Local\Autodesk\3dsMax\2021 – 64bit\ENU\plugcfg_ln\ArmorPack

  7. Execute the latest installer.

CAN I COUNT ON RECEIVING A NEW LICENSE EVERY TIME I ASK FOR IT IF I RUN IT TROUBLES ?

All our licenses are non transferable, so if you want to use Keyhydra on more than two machines [Personal License] or server [Studio License] you will need to purchase more than one license.
 

But in some specific cases we will allow the transfer :
 

  • If user changes / changed PC during the subscription.

  • If user changes / changed motherboard during subscription.

  • If user changes / changed ethernet card.
     

However if you run in a really specific case just contact the support, we will try to help during your subscription.
 

The transfer is actually  a manual process done by our team, it can’t be used everyday or every week for computer change
[For instance from Workstation to laptop, etc …].

 

All abusive request will be bounced.

WHAT EVEN HAPPENS IF I REINSTALL 3DSMAX? DO I LOSE MY LICENSE FOREVER?

Not at all, the license is attached to the MAC address so if you re install Max you will keep your license. In case of problem just contact the support we will help you.

WHAT WILL HAPPEN AFTER MY 1 YEAR LICENSE END ?

Once your subscription over you will have to purchase a new 1 year license key. KeyHydra will not work anymore on your system otherwise. And good news Keyhydra will not be auto renewed [your debit card will not be charged automatically]. We hate that ! 

I JUST BOUGHT A LICENSE AND IT'S NOT WORKING WHAT SHOULD I DO ?

Contact us : sales@onikanabo.com

MY QUESTION IS NOT IN THE FAQ OR I HATE FAQ WHAT SHOULD I DO ?

Just write us, we will answer your questions : sales@onikanabo.com

Is KeyHydra V1 really free ? Why is it written 1 year than ?

Yes Keyhydra V1 is free.

-No limitation [all features]
-No DRM [it will never stop as long as you keep it]

The one year limitation is a legal limitation, and a warning for our clients. We are a company with real people that need real money to live. "KeyHYdra V1" will be recompiled for all new upcoming version of Max for Free as long as "Keyhydra V2" make enough money to live.

If nobody buy "Keyhydra V2" anymore than we will not provide "KeyHydra V1" for upcoming versions of 3DSMax.

KeyHydra Menu isn't appearing at all in my 3DSMax main menu ! What should i do ?

You're good for a manual installation file by file. This can be due to some bad antivirus that auto delete the *.dlu & *.gup plugins files.

Just write us, we will provide you with the manual installer : sales@onikanabo.com